IT Help Desk Technician

Job Description

We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

Duties

Assist users with network connectivity problems, including those involving Sonicwall, Aruba, Ubiquiti, and other network devices.

Analyze system performance and user feedback to identify areas for improvement in IT services.

Maintain documentation of technical processes, procedures, and solutions to enhance team knowledge sharing.

Collaborate and communicate well with other IT staff to implement new technologies, upgrades, and ticket escalations as needed.

Provide technical support for both hardware and software issues across various platforms, including Mac OS and Windows platforms.

Qualifications

Proven experience in a technical support role or similar position.

Working knowledge of Active Directory management, DNS configurations, GPOs, Firewalls, and network troubleshooting.

Familiarity with both Mac OS and Windows environments.

Experience with Sonicwall & Aruba networking equipment is a plus.

Excellent problem-solving skills with the ability to analyze complex technical issues.

Strong communication skills to effectively assist users with varying levels of technical expertise.

Strong documentation skills required

A commitment to providing exceptional customer service in all interactions.Join a team of professionals, innovate and succeed.

Full-time