Account Management Coordinator- REMOTE

Job Description

ob Title: Coordinator, Account Management

Location: Dublin, Ohio (Remote)

Schedule: Full-time Start Time: 8:00 AM

Position Summary

The Coordinator, Account Management will serve as a key liaison between internal teams, pharmacies, and sales partners, providing exceptional service and support across various communication channels. This role requires managing multiple customer accounts, participating in cross-functional meetings, and ensuring timely routing and monitoring of intake forms related to Managed Care solutions. The ideal candidate will be a proactive communicator with a strong customer service mindset and a background in managed care, pharmacy, or reimbursement.

Key Responsibilities

Serve as the main point of contact for Managed Care on conference calls with pharmacy chains and buying groups

Route and monitor intake forms accurately and efficiently

Manage 10–15 active customer cases simultaneously, ensuring timely updates and resolution

Respond to 15–20 inbound calls daily from pharmacies and internal Sales Team members

Perform customer outreach via phone, email, live chat, and through intake forms

Build rapport and foster collaborative relationships with Sales teams and pharmacy clients

Attend and actively participate in daily team huddles and cross-departmental meetings

Maintain clear and detailed documentation of customer interactions and case progress

Qualifications

Bachelor’s degree preferred, or equivalent relevant work experience

1–3 years of customer service or account management experience preferred

Experience in managed care, reimbursement, or retail/in-store pharmacy is a plus

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Excellent verbal and written communication skills

Strong organizational skills with attention to detail

Ability to multitask and manage competing priorities in a fast-paced environment

Demonstrates a pleasant, patient, and customer-focused attitude

Self-motivated, reliable, and capable of working independently as well as collaboratively

Full-time

Fully remote