Security & Fire Alarm Systems Technician

Job Description

Join a certified Great Place to Work® 2025!

At Doyle Security Systems, we offer competitive pay, robust benefits, and the chance to make a real impact in your community. Whether you’re experienced or looking to train in a new trade, this is an opportunity to grow your career with an employer of choice.

We are currently hiring for two closely related roles: Alarm Installation Technician and Alarm Service Technician. While responsibilities overlap, each role has its own focus. Based on your experience and skillset, we’ll work with you to determine the best fit.

$25-$37/hour, based on experience

What You'll Do

Installation Technicians focus on setting up new security, fire, camera, and access systems in residential and commercial environments. Service Technicians primarily troubleshoot, repair, and maintain existing systems, ensuring reliability and performance. In both roles, you’ll engage directly with customers on a daily basis, making strong communication and interpersonal skills essential.

Key responsibilities:

Install and configure electronic security, fire, access control, CCTV, intrusion, and network-based intercom systems

Service and troubleshoot systems to resolve performance issues

Conduct routine inspections and preventive maintenance

Educate customers on system functionality, features, and service needs

Provide exceptional customer care by answering questions, addressing concerns, and offering helpful solutions

Maintain accurate documentation of all work performed

Uphold high standards of safety, workmanship, and customer care

What You'll Need

Qualifications:

2+ years of experience in low-voltage installation preferred (trainees also considered)

Valid driver's license with good driving record

Proficiency with low voltage install, maintenance, and repair of CCTV, intrusion, fire, access control, and intercom systems

Strong problem-solving skills and mechanical aptitude

Excellent communication and customer service skills

Ability to work independently and as part of a team

OSHA 10 and/or NICET certification a plus

Willingness to work occasional nights/weekends and travel within the Rochester region

Work Requirements:

Ability to drive a company vehicle

Comfortable working in various environments

Adherence to all safety protocols

Personal Traits:

Detail-oriented, organized, and ethical

Commitment to Doyle’s values and customer-first mission

What We Offer

Company vehicle and gas card

Paid training, including support for obtaining industry-recognized certifications

Bonus pay

Medical, Dental, & Vision Insurance

Health Savings Account (HSA) & Flexible Spending Account (FSA) options

Paid time off & company holidays

Parental leave

401(k) with match

Life insurance

Tuition reimbursement

Employee discount & referral bonus

Recognition & advancement opportunities

Cell phone reimbursement

Employee assistance program

What's it like working at Doyle Security Systems?

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

Customer Care

One Doyle Team

Leading by Example

Continuous Improvement

Experts in our Solutions

To learn more about our mission, vision, and values, visit our website:

If this sounds like a team you would like to be part of, we can’t wait to hear from you!

Monday-Friday

8 hours per day excluding breaks

Full-time