Call Center Associate

Job Description

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed this role is for you!

The details:

This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.

The scheduled shifts are Monday-Friday 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!

This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

Are engaged customer advocates

Meet or exceed (attainable) performance targets

Are brand ambassadors both internally and externally

Think on their feet and can learn in an ever-changing environment

Handle customer’s needs with integrity and empathy in one transaction

Accurately navigating and maneuvering through multiple applications and screens simultaneously

Have impeccable time management skills

Actively engage and participate in training and weekly coaching sessions

Take initiative

Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.

Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

Full-Time Employment

Medical, Dental, Vision, and pet insurance options

401k plans with a company match up to 6%

Paid time off, including holidays, industry-leading parental leave, bereavement leave

Fun working environment!

Company discounts!

Qualifications / Successful candidates for this position will have:

3 years of experience in providing customer service either via phone or in person (required)

Have prior automotive dealership experience or 1 year of call center experience (preferred)

Are Bilingual in English/Spanish (preferred)

Ability to type accurately and quickly

Maintain a positive environment, working with co-workers and customers within a diverse culture

Excellent telephone manners and listening skills

The ability to relate to customers professionally and courteously

The ability to work in a team environment

The ability to work under pressure

The ability to sit for long periods

Excellent attention to detail and multi-tasking ability

Self-motivation to work under his/her initiative

Must pass a drug test and state, federal, and criminal background check

Must have a High School diploma or general education degree (GED). (Associate’s degree preferred)

Must be at least 18 years of age

We are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Full-time