Operations Manager

About LOTTE Global Logistics

Lotte Global Logistics provides logistics and transportation services. Since 1996, we have expanded into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. We utilize superior IT services to provide wide-ranging customized logistics services, such as Full Truckload (FTL), Less Than Truckload (LTL), Final Mile/White Glove, Intermodal/Rail/Drayage, Warehouse/Cross Dock, and Freight Forwarding. We plan to further strengthen our capabilities as we grow into a global top-tier logistics company in North America.

SUMMARY

Operations Manager – Denton, TX

We are looking for motivated, customer-focused individuals who want to join our team as a Senior Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their teams with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Job Expectations:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives

Lift up to 30 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 10 hours during shifts

Work in an environment where the noise level varies and can be loud

Manage 50K+ product SKU In/Outbound & Inventory.

Work in an environment that is subject to variable temperatures and weather

Work in an environment that is operating 24/7 a year with multiple shifts

Basic Qualifications:

7+ years of employee and performance management experience

5+ years of B2C order fulfillment, transportation, and warehouse operations management experience

Bachelor's degree or equivalent, or 7+ years of fulfillment center experience

Work a flexible schedule/shit/work area, including weekends, nights, and/or holidays

Proficient in WMS, WCS, SAP System

Preferred Qualifications:

Demonstrated problem-solving skills and analytical skills

Excellent customer service & communication skills

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or related field.

Experience in operating order fulfillment center (B2C) with order picking automation and VAS system

Experience in handling CGMP Supplements

Experience in IT and Engineering

Knowledge and experience in the automated warehouse process

Communication skill with customers, headquarters, and employees

Benefits:

Opportunity for internal career advancement

401k with company match

Medical, Dental, and Vision

Paid holidays and vacation

Industry

Transportation/Trucking/Railroad Logistics & Supply Chain

Employment Type

Full-time