Medical Assistant / Front Desk Receptionist

Benefits:

Employee discounts

Flexible schedule

Training & development

Company Overview

American Family Care (AFC) is one of the largest urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

THIS POSITION WILL BE TRAINED AND ROTATE BETWEEN BOTH FRONT DESK AND CLINICAL (MEDICAL ASSISTANT).

Medical Receptionist Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards

Register patients, update patient records, verify insurance accurately and timely, and check patients out

Determine, collect, and process patient payments and address collection and billing issues

Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

Balance daily patient charges (cash, check, credit cards) against system reports

Complete closing procedures by preparing closing documentation and submitting required reports

Complete cash control procedures and secure financial assets

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Medical Assistant Job Summary

Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam

Explain prescribed procedures and treatments to patients

Ensure all ordered tests are performed accurately and in a timely manner

Administer prescribed medications and treatments in accordance with the approved procedure

Draw blood and preparation labs for reference lab processing and/or in-house processing

Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions

Respond to all lab messages and call back requests

Perform all drug screening procedures in accordance with established rules and regulations

Ensure patient immunizations are well documented and administered in accordance with the approved procedure

Conduct physician referrals as well as service pre-certifications on an as-needed basis

Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent, Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.