Customer Service Executive

Customer Service Executive

Zofeur is an on-demand mobility platform for all your car-related needs.

Our on-demand platform offers a wide range of services, including hiring a personal driver, picking up and dropping off your car at the garage, arranging for RTA vehicle inspection, moving your car, and many more services coming up soon. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 20 minutes. Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.

Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.

Handle customer complaints, providing effective solutions and ensuring customer satisfaction.

Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.

Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.

Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

Bachelor's Degree

1-3 years of operations experience in the transportation industry

Excellent written and verbal communication, presentation, and interpersonal skills

Strong sense of initiative and customer service orientation

Ability to adapt and achieve targets in a dynamic, fast-paced working environment

Experience with the online marketplace is desirable

Ideally a keen interest in the Transportation industry

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Media #J-18808-Ljbffr