Assistant Hotel General Manager

Assistant General Manager - Hotel

Location: Columbia, MO

Salary: $60,000-$65,000 annually

Position Overview:

As the Assistant General Manager, you'll support the General Manager in all aspects of hotel operations-front desk, housekeeping, food and beverage (if applicable), and maintenance-while fostering a culture of service excellence and accountability. This is a key leadership role that requires operational knowledge, team development skills, and a passion for hospitality.

Key Responsibilities:

Assist in managing all day-to-day hotel operations and departments

Lead, coach, and develop team members to uphold service standards and achieve performance goals

Oversee front office, housekeeping, and maintenance teams, ensuring efficient and guest-focused operations

Handle guest relations, including resolving complaints and ensuring satisfaction

Monitor financial performance, labor costs, and departmental expenses

Support hiring, onboarding, and training efforts

Ensure compliance with brand standards, safety protocols, and local regulations

Step in as Acting General Manager in their absence

Qualifications:

2+ years of hotel management experience (AGM, Operations Manager, or equivalent)

Strong leadership, communication, and organizational skills

Proven ability to drive guest satisfaction and operational efficiency

Experience with property management systems (PMS) preferred

Ability to multitask and remain calm under pressure

Flexible schedule and ability to work weekends and holidays as needed

Bachelor's degree in Hospitality Management or related field preferred, but not required