Customer Service Specialist / High Volume Optician

DirectHire

At Legacy Career Solutions, we believe that success starts with the right connection. We’re proud to partner with a forward-thinking eyewear retailer in Santa Clara, CA to find a friendly and dependable Customer Service Specialist / Optician who’s passionate about providing outstanding service in a modern retail environment.

This is a full-time, in-person role—perfect for someone with retail or optical experience who enjoys helping people look and feel their best.

About the Role

As a Customer Service Specialist / Optician, you'll be the face of the store—guiding customers through product selections, fitting and adjusting eyewear, and making sure every visit ends with a smile. You'll also collaborate with teammates to create a welcoming and supportive environment while helping meet store goals.

Key Responsibilities

Deliver excellent customer service by responding to questions and concerns with professionalism and care

Fit, adjust, and assemble eyeglasses to match customer preferences and prescriptions

Provide support and training to newer team members; lead by example

Handle customer complaints or issues with empathy and a problem-solving mindset

Keep the store organized, friendly, and customer-ready at all times

Actively participate in team meetings to improve store performance

Work efficiently in a fast-paced, detail-oriented setting

Qualifications

High school diploma or equivalent (G.E.D.)

1+ year of retail or optical experience required

ABO Certification preferred but not required

Excellent communication and interpersonal skills

Ability to work flexible hours, including evenings, weekends, and holidays

Comfortable being on your feet and moving around for extended periods

Compensation & Benefits

Pay: $23.00 – $26.00 per hour, depending on experience

Medical, Dental, and Vision Insurance

401(k) plan

Paid time off and sick leave

Free eyewear and family/friend discounts

Monthly team outings + commuter benefits

Why Join Us?

This is your chance to grow in a customer-first retail setting with a company that values team spirit, service excellence, and innovation. If you're upbeat, detail-oriented, and love helping people, we want to hear from you!

Legacy Career Solutions is an Equal Opportunity Employer. We welcome candidates from all backgrounds and are committed to creating an inclusive, respectful workplace.

At Legacy Career Solutions, success starts with the right connection—let us help you make yours!

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

Evenings as needed

Holidays

Weekends as needed

Experience:

Optical: 1 year (Required)

Work Location: In person