Networking Technician/Network Support Technician

Job Description

Position Title: Network Support

Location: Marlborough, MA

Anticipated Start Date: Tentative start Date 05/12/2025

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 06+ Months with possibilities for extension

Job Type: Contract: 40 hrs/week

Pay Range: $27/hr to $32/hr on W2

Job Description:

Essential Job Functions:

• Work directly for the customer in whatever Network or Voice requirement is needed at the time.

• Support Cisco networking hardware.

• Participate in the implementation of new or refreshed networks

• Work daily Incident and service requests Service Now (SNOW) tickets: analyzing, troubleshooting, completing remediation efforts to resolve network device, VoIP and Local Area Network issues with the assistance of the Network Engineer.

• Support the completion of changes and maintenance within approved Maintenance Windows

• Troubleshooting customer connection issues, configuring jacks, installing/repairing phones.

• Follow process and procedures for wiping equipment with the assistance of the Network Engineer for equipment to be returned to storage or a vendor

• Supports the wireless access points located throughout the site.

• Provides site Smart hands support for network and voice engineers

• Onsite resource position responsible for service installation and turnup. Coordinates, tests, configures equipment (I.E. Voice related), and tests application of new service installation.

• Supports customer affecting outages, performing hardware and software upgrades and performing maintenance on equipment.

• Installs primary product equipment (Voice & Data) and associated support devices.

• Perform general administrative requirements pertaining to timesheets, inventory records of equipment and ticketing system (SNOW).Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.