CALL CENTER AGENT

Job Description

Essential Job Responsibilities:

· Answers and triages inbound calls in a high volume call center.

· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

· Receives and forwards patient requests to appropriate clinical staff in a timely manner.

· Enters patient information into the electronic health records (EHR) system.

· Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.

· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

· Performs other duties as assigned.

Education:

· High School Diploma or equivalent.

· 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

· Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.

· Must demonstrate ability to analyze data and resolve complex problems.

· Must have the ability to work independently while managing time and workload appropriately.

· Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.

· Experience with medical scheduling/billing systems preferred.

· Exceptional customer service, interpersonal skills, and communication skills.

· Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.

· High School Diploma or equivalent.

· 1 – 2 years' experience in medical office administration highly preferred.

Job Type: Full Time

Remote: None

Full-time

Hybrid remote