Data Center NOC Shift Lead

Job Position

Leader/ Engineer - NOC Shift (Samut Prakan)

Job Responsibilities

Serve as the main contact for network investigations

Monitor GSA internal networks and data hall environments

Interpret and address connectivity alerts

Lead incident management events and create event tickets

Perform configuration tasks and adhere to security policies

Research and summarize events, providing reports

Coordinate with carriers to resolve customer issues

Provide input for network management optimization

Troubleshoot and escalate issues as needed

Deliver timely and accurate end-to-end support

Document actions and provide peer coaching/training

Job Qualifications

Bachelor's degree in information technology, computer science or related field (New Graduate are Welcome)

Flexible schedule availability, including nights, weekends, and shift rotations

Strong focus on customer service solutions

Understanding of various network topologies

Excellent communication skills via direct contact, phone, email, and documentation/tracking incidents

Knowledge of OSI Model and troubleshooting techniques

Familiarity with industry cabling standards and datacenter infrastructure

Proficiency in interacting with computing systems

Ability to navigate and utilize ticketing systems effectively

Comfortable working in a fast-paced environment with professionalism and flexibility

Punctual, reliable, and able to manage deadlines effectively

Strong organizational skills

Familiar with Computer literate with an emphasis on Microsoft Office Suite

Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)

Experience with network monitoring software applications

We welcome recent graduates and those starting out in their careers to apply for this engineer-level position

Leader position is reserved for candidates with direct experience only

Creativity, problem solving skills, negotiation and systematic thinking

Fluent in English both written and verbal (Minimum 500 TOEIC score)

Goal–Oriented, Unity, Learning, Flexible