Automotive Service Advisor GREENVILLE, SC

Automotive Service Advisor GREENVILLE, SC

All On-site

Share on

Job Description

Job Overview :

This position is upselling customers to buy additional warranties on new car purchases. This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources, and meets schedule expectations, informing management of any changes.

Job Responsibilities :

Handles claims-related calls per work schedule, performing within defined metrics

Manages the car inspection when a claim is over a certain amount or fraud

Follows proper claims procedures as outlined in training and feedback provided by QA or the Supervisor

Master understanding of clients, agents, and contract terms and conditions

Notify Supervisor of any claims in which possible fraud is suspected

Participates in all training as required to perform the duties of the role

Job Requirements:

High School Diploma or equivalent

3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)

Must possess strong Automotive Technical and Mechanical knowledge

Must be able to successfully pass a background check

Required Experience

Automotive Service Industry Experience (Required: 3+ Years)

Experience as a Service Advisor, Parts Advisor, or Automotive Technician. ***

Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.

The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.

Company Benefits:

Auxiliary Medical, Prescription, Dental, and Vision Insurance

Registered Retirement Savings Plan

Long-Term Disability Insurance

Life Insurance

Pet Insurance

Paid Holidays and Paid Time Off

Employee Referral Program

Employee Assistance Program

Wellness Programs

Paid Community Service Opportunities

Tuition Reimbursement Program

Ongoing Training & Personal Development