Business Analyst

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

The ideal candidate, at minimum, must have the following\:

Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note\: this required education and/or experience shall not be applied to satisfy the following),

AND

For Ohio Benefits System positions, requires 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying public assistance laws, policies & procedures mandated by Ohio Department of Job & Family Services & using Ohio Benefits; 6 mos. trg. or 6 mos. exp. in operating personal computer & using Microsoft Office system software, that is Microsoft Word, Excel, Power Point, or like software package.

Necessary Skills:

Data Analysis

Problem Solving and technical support

Policy implementation

Program Design and Implementation

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.45 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$33.45

$35.07

$36.83

$38.58

$40.47

$42.48

$44.55

$46.79

Annual

$69,576

$72,946

$76,606

$80,246

$84,178

$88,358

$92,664

$97,323

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Telework & Work-From-Home

All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently/temporarily remote position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Public Assistance

Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do everyday.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Office of Family Assistance

The Office of Family Assistance (OFA) oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage.

What You’ll Do

Under general supervision, you’ll help support and improve the Ohio Benefits system, which handles public assistance programs like Temporary Assistance for Needy Families (TANF), Food Assistance, and Ohio Works First. You’ll work closely with IT staff, county agencies, and other partners to make sure the system meets user needs, follows the rules, and runs smoothly. The final candidate selected for this position will perform the following duties:

Requirements & Design Review:

Help define what the system needs to do based on program rules and laws

Review technical documents to make sure they align with program goals and user needs

System Testing & Implementation:

Create and run tests to make sure system changes work as expected

Test how the system handles real-life user scenarios

Support the transition from old systems to new ones

Help users understand how to use the new system

Technical Support & Troubleshooting:

Answer questions and solve problems from system users

Figure out whether issues are caused by the system, users, or outside vendors

Work with IT teams and vendors to resolve technical problems

User Communication & Training:

Write user guides and training materials

Lead workshops or training sessions on new or updated procedures

Train external partners like banks and processors on how to interact with the system

Program Compliance & Monitoring:

Make sure the system and users are following federal and state rules

Monitor county agencies to ensure they use the system correctly

Suggest improvements to keep the system effective and up-to-date

Data & Reporting:

Collect and analyze data on system issues

Report problems and suggest fixes

Help ensure accurate reporting of public assistance program data

Collaboration & Policy Input:

Work with other state departments, contractors, vendors, and local agencies

Provide input on how new rules or changes to the law should be built into the system

Stay up to date with changes in public assistance policies and adjust technical support accordingly

Other Duties:

Attend staff meetings, conferences, and training sessions

Work on special projects as needed

Maintain clear documentation, records, and reports

Schedule\: Monday - Friday, 8\:00 am - 5\:00 pm.

Position Number\: 20042219.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact

Selection Priority Notice

Current employees of ODJFS in the SEIU/1199 union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal SEIU/1199 applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.