IT Helpdesk Technician

IT Helpdesk Technician – Join the Hawthorne Residential Partners Team!

Here at Hawthorne Residential Partners, we are looking to add an IT Helpdesk Technician to our team! We are proud to be one of the top 50 largest multifamily management companies in the nation, headquartered right here in Greensboro, NC.

We are committed to our mission of "Leaving Others Better Than We Found Them," which is at the core of our Live It culture. Our IT Department is based in Greensboro, NC and helps support our corporate and on-site teams across the entire Southeast.

If you're looking to be part of a team where your work truly makes a difference, we’d love to hear from you!

Essential Functions and Responsibilities:

Test, deploy, and configure all company workstations.

Provide local and remote end-user support.

Generate and resolve trouble tickets using the prescribed ticketing system (Freshdesk).

Manage 3rd party peripheral support, digital imaging, and video equipment.

Provide user training as needed or directed.

Contact phone and internet service providers to resolve phone and internet service issues when necessary.

Assist with corporate and property computer disposal.

Assist with all property acquisitions and dispositions.

Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Must have experience working with users and computers in a local Active Directory or Microsoft Azure AD environment.

Must be familiar with creating, testing, and documenting user and computer memberships with cloud solutions such as Microsoft O365 as well as Microsoft Endpoint Manager.

Must have experience and/or training in managing help desk trouble ticketing and asset management software.

Must have expert knowledge of Microsoft Office, Windows, and Macintosh desktop operating systems.

Must have experience with various antivirus software.

Must be highly motivated with the ability to manage and quickly solve all computer, network, phone, and Microsoft Endpoint issues.

Our Benefits Package Includes:

Medical, Dental, Vision

Life Insurance

401K with Match

Flexible Spending and Health Savings Account

Short-Term and Long-Term Disability

Corporate Engagement Events

Birthday, Vacation-Time, Personal-Time, and Sick-Time Off

Paid Holidays

Remote Working Days

And More!

Required Qualifications:

Bachelor’s Degree in IT Solutions, Computer Science, Business, or equivalent combination of education and experience

Ability to travel 10%-20% of the time with potential for overnight stays

Excellent communication skills that are effective across multiple levels and departments