UX Conversation Designer

A leading financial services firm headquartered in McLean, VA is currently seeking a UX Content / Conversation Designer to join their team on a contract basis. This is a hybrid role supporting strategic AI and conversational design initiatives, focused on creating user-centric chatbot and IVR experiences.

About the Opportunity:

Hybrid or Remote: Hybrid - 10+ days/month onsite at McLean, VA HQ

Schedule: Standard business hours

Setting: Financial services / enterprise technology

Contract Type: W-2 or C2C accepted

Responsibilities:

The UX Content / Conversation Designer will be responsible for:

Designing end-to-end conversation flows for chatbot, IVR, and other conversational interfaces

Writing and editing natural, user-friendly conversational content that aligns with brand voice

Collaborating with product managers, engineers, and UX researchers to develop and implement conversation strategies

Leveraging user data and testing feedback to optimize conversational experiences

Defining intents, utterances, and dialog logic for NLU platforms

Helping to create and maintain internal design guidelines and documentation

Promoting accessibility and inclusive language in all conversational touchpoints

Qualifications:

2+ years of experience in conversation design or UX content creation

Bachelor's degree in Communications, Human-Computer Interaction, UX Design, or a related field

Strong portfolio of conversational work (chat, voice, or multimodal)

Proficiency in platforms like Dialogflow, Rasa, IBM Watson, or Voiceflow

Strong understanding of UX principles, design thinking, and accessibility best practices

Excellent writing and editing skills with an ear for natural language

Comfortable working in fast-paced, collaborative environments

Strong communication and stakeholder management skills

Self-starter with the ability to handle ambiguity and evolving requirements

Desired Skills:

Experience in the financial services or fintech industry

Background in linguistics, UX research, or technical writing

Familiarity with tools such as Figma, Jira, or Confluence

Curiosity and empathy when designing for diverse users