System Analyst

Systems Analyst Summary:

As a Systems Analyst - R&A in QUEST, your primary responsibility is to leverage data and systems to drive safety culture and efficiency within customer organizations. This includes defining and developing data tools to define, surface, visualize, and dynamically alert customers in near real time. You will also use ETL tools to integrate disparate data sources, generate business intelligence, and ensure performance of data solutions.

Systems Analyst Responsibilities:

Use the following applications and environments to deliver customer success: ServiceNow, SmartSheet, SharePoint, Maximo, MicroStrategy, OpSheet, Tableau, Grafana, and Splunk

Ensure reporting continuity, performance optimization, and continual work towards standardization / modularization of reporting.

Develop new and novel solutions to surface data and build intelligence across customer organizations

Identify integration points in data and work towards harmonizing data

Identify and build dynamic alerting for key business events

Verify reports and audit trends to alert stakeholders and leadership of exceptions, decreased performance or other abnormalities.

Assist users by troubleshooting, resolving, and documenting solutions

Maintaining ServiceNow and Confluence data on reporting solutions

Working a variety of shifts to support deployment schedules and users

Proactively engage with users to ensure data is relevant to current business needs

Provide ownership of data solutions and work with various partners to continuously develop solutions.

Details:

Systems Analyst Required:

Detail & Customer service oriented with solid communication skills

Proven ability to work independently with minimal supervision

Proven experience and solid understanding of Oracle, MSSQL, and MySQL databases

Proven experience with ETL via Python

Demonstrated partnering skills with local and distributed work teams

Flexibility to adapt to changing priorities in a dynamic environment

Ability to be flexible with work schedule, including weekends and holidays

Comfortable with facilitating/speaking with small to large groups in meeting and training environments

Demonstrated problem solving skills, as well as continuous improvement process skills

Ability to analyze business solutions to recommend efficient technical needs

Proven extensive experience with MicroStrategy, PowerBi, or Tableau

Proven experience with Sharepoint / Azure Applications

Preferred Qualifications:

Experience leading Projects based on data or BI

Experience with Microsoft Power Apps and rapid development tools

Experience with IoT and Streaming Data solutions

Experience working with Data Lakes / Hadoop / NiFi

Understanding of AI/ML integration and deployment (specifically NLP)

Experience with JavaScript

Required Education:

Bachelor's Degree or equivalent work exp

Preferred Education:

Tableau or other BI certifications

ITIL Foundation certifications

Project management certifications

Data Lake certifications