IT Vendor Manager / VMO (MS Platform)

IT Vendor Manager / VMO 443443

DETAILS

Location: Irving, TX 75039 (some occasional onsite work required)

Position Type: 6M C2H

Hourly / Salary: to $170K + 15% bonus

JOB SUMMARY

Vaco Technology is currently seeking an IT Vendor Manager / VMO for a 6M C2H opportunity that is located in Irving, TX 75039 (some occasional onsite work required). The IT Vendor Manager will drive managing service provider relationships and ensure optimal performance of enterprise applications. The IT Vendor Manager must be a dynamic leader capable of conceptualizing, planning, and implementing complex programs, while effectively communicating with stakeholders at all levels, including senior executives. The IT Vendor Manager will be a proven thought leader, adept at navigating change and delivering tangible results. The IT Vendor Manager / VMO will specialize in Enterprise Applications and Service Delivery Operations, collaborating with stakeholders, the VMO, and S&P in vendor determination and selection. The IT Vendor Manager / VMO will participate in contract negotiation, while maintaining performance monitoring and communications between vendors and stakeholders. The IT Vendor Manager / VMO must possess expertise in SDLC, DevOps, Cloud, ERP, CRM, SCM, and HRMS, ensuring alignment with organizational policies, cost efficiency, and quality standards. The IT Vendor Manager / VMO will be involved in risk management and strategic planning, driving collaboration, accountability, and operational excellence to maximize vendor partnership value.

Team Structure / Direct Reports - 10-15 Total / Indirect Reports 0 Direct Reports

Third-Party Service Delivery Excellence Strategic Focus - SLA Performance Management / 3rd Party Resource Optimization / Data-Driven Insights/Analytics

Service Delivery Process Optimization - Supporting Evaluation / Standardization / Streamlining of Vendor Management Processes to Enhance Efficiency / Minimize Operational Bottlenecks Contributing to Automation Solutions for Repetitive Tasks Ensuring Scalability / Reducing Manual Intervention

Data/Analytics Framework - Manage / Support Robust Data/Analytics Framework - Providing Accessible KPIs / Metrics for Real-Time Decision-Making Collaborate with Cross-Functional Teams - Aligning with Execs Needs / Delivering Timely/Relevant Insights for Strategic Decision-Making

Continuous Improvement - Drive Innovation / Continuous Improvement - Suggesting Processes Changes that Enhance Vendor Relationship Performance / Value Manage / Support VMO Process / Standard Compliance

Compliance Assurance - Ensure Adherence to VMO Standards Manage / Enforce Governance Frameworks

Risk Management / Auditing - Conducting Regular Vendor Management Processes / Identifying/Mitigating Risks Ensuring Compliance Providing Oversight for Regulatory Reporting/Documentation Ensuring Transparency of all Vendor Management Activities

Leadership / 3rd Party Oversight Team Leadership - Manage Geo-Diverse Teams Supporting Internal Reports / VMO 3rd Party Staff (onshore / offshore)

Vendor Performance Management - Drive VMO 3rd Party Performance Ensuring Adherence to SLAs / Contractual Obligations / Performance Expectations Foster a Culture of Accountability with VMO 3rd Party Providers Ensuring Effective Collaboration / Delivery Satisfaction / SLA Performance / Conflict Resolution

Complex Analyzation - Ability to Analyze Complex Situations / Anticipate Future Trends / Develop Strategic Solutions

Effectively Collaborate with Application Owners / Leads / Enterprise Applications (Technical / Non-technical)

Strategic Thinker - Anticipating / Mitigating Future Challenges

Strong Organization Acumen / Networking Skills - Thriving in Dynamic Environments / Managing Ambiguity Rapid Comprehension of Complex Problems

Ability to Clearly Define Responsibilities / Establish Measurable Objectives

JOB REQUIREMENTS

IT Vendor Management (7+ years) - SLA Performance Management / 3rd Party Resource Optimization / Data-Driven Insights/Analytics / Service Delivery Process Optimization / Compliance Assurance / Risk Management/Auditing / Performance Management

Management / Integration Large-Scale Initiatives / Operations - Outsourcing / Performance Measurement / Monitoring Expertise

Program Management - Specifically Outsourcing Contract Management

Change Management - Leading Initiatives Focused on Vendor Optimization / Service Delivery / Financial Outcomes, etc.

Benchmarking Methodologies - Pricing / Performance / Capability / Contractual Terms / Customer Satisfaction

Organizational Growth Management - Large-Scale Data Handling / Secure Operations within Enterprise Applications

ERP / CRM / SCM Systems (knowledge) - Application Integration (Systems / 3rd Parties) for Streamlined Workflows Application Ecosystem Constructed between Applications with Inputs/Outputs

MS Platform / Ecosystem (advanced understanding) - Copilot / M365 / Teams / Azure / Defender (currently in preparation for the Microsoft QRB)

Cloud Platforms / Digital Transformation Principles/Practices (understanding)

AI/ML (understanding) - Impact of AI/ML / IoT / Cloud Technologies on Enterprise Applications

Software Development Trends (knowledge / understanding) - AI/ML Integration / Low-Code/No-Code Development / DevSecOps / Cybersecurity / Emerging Technologies (Edge Computing / Blockchain / PWAs)

PREFERRED (not required)

Certifications - ITIL v3 / Procurement and/or Supply Chain / Six Sigma / PMP

Fortune 100 Experience (strongly preferred)