Customer Service Representative

Job Title: Visitor Relations Spec A

Location- Mukilteo, WA (Onsite)

Duration: 6 months, Contract with possible extension

Shifts: 1st shift 8:00 am – 6:00 pm

33-40 hours/week Thursday-Monday

Onsite/remote/hybrid: 100% onsite in Mukilteo, WA

Interview Information:

2 rounds of interviews: 1 phone screen, 1 onsite interview at the below location.

Payrate: $23.00/hr. on W2

The successful candidate:

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.

• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.

• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.

• Communicates fluently in English, with the ability to engage in additional languages a plus.

• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.

• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.

• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.

• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.

• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.

• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.

• Prefer experience with technology related to events, exhibits or POS.

Day to Day:

This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

Qualifications:

• Six months’ experience working in customer services related position.

• Six months’ experience with technology related to events, exhibits, or POS

• Proficient with Microsoft Office tools

Best Regards,

Santhrupthi B M

Assistant Manager – Team Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

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