Help Desk Technician Level 2 (MSP)

Looking to take your technical support skills to the next level in a fast-paced, collaborative environment? Join a growing MSP that’s committed to technical excellence, continued learning, and helping clients succeed.

We’re hiring two Help Desk Technician Level 2 (MSP) with proven experience in the Managed Services space. You’ll work with a variety of small to mid-sized businesses across diverse industries—retail, non-profit, government, and more—while sharpening your skills in Microsoft technologies, networking, and cloud-based environments.

Role Overview:

Provide remote support and address service desk requests

Troubleshoot issues related to desktops, networks, and user accounts

Install OS/software, remove malware, and maintain antivirus systems

Collaborate with senior engineers to resolve escalated issues

Document issues and resolutions with clarity and consistency

Deliver top-tier customer service to both technical and non-technical end users

Technical Experience:

At least 1 year of experience working in a MSP

Proficiency in Microsoft technologies: Windows 11, Server 2016/2019/2022

Experience with Active Directory and M365/Google Workspace environments

Experience with ConnectWise, Kaseya, or similar MSP tools

Solid networking fundamentals (DNS, DHCP, TCP/IP, etc.)

Excellent communication and time management skills

A proactive, solutions-oriented mindset with a desire to learn and grow

Salary + Benefits:

$65,000 - $75,000

Hybrid WFH after onboarding

Health, Dental, Vision, and Life Insurance

Short and Long Term Disability

401(k) with company match

15 Days PTO + Paid Holidays

Ongoing training and Career Development

Certification Reimbursement

Company provided Lunches every Friday