IT Business Analyst - Shared Technical Services

IT Business Analyst – Shared Technical Services

Location: Northbrook, IL

Are you a business-savvy IT professional who thrives on solving complex ERP and PLM challenges? Do you enjoy working cross-functionally to drive system improvements that make a real impact? We’re looking for an IT Business Analyst – Shared Technical Services to join our dynamic team and help shape the future of our technical systems landscape.

What You’ll Do

In this key role, you’ll act as the bridge between business needs and IT solutions. You will partner closely with stakeholders across departments to analyze processes, gather requirements, and lead the implementation and optimization of ERP and PLM systems.

Key Responsibilities:

Collaborate with cross-functional teams to analyze business needs and recommend innovative solutions

Define and document internal customer requirements with precision

Lead user training and create clear, effective documentation

Evaluate, test, and implement ERP/PLM system updates and changes

Manage issue resolution, acting as an escalation point for users and ensuring timely follow-ups

Conduct post-project evaluations and recommend improvements

Lead the IT on workflow development, system security, and compliance

Promote system best practices and standard operating procedures

Identify and champion opportunities for process and system improvements

Build strong relationships with vendors to ensure consistent support and system maintenance

What You’ll Bring

Bachelor’s degree in finance, Management, Operations, IT, or equivalent experience

3+ years of hands-on ERP and/or PLM system experience

Proven ability to analyze complex business problems and deliver solutions

Strong project management and documentation skills

Experience coordinating non-technical and cross-functional teams

Excellent communication and interpersonal skills with a collaborative mindset

Proficiency in business analysis and system testing

Bonus: Experience with BI or dashboard tools (e.g., Tableau, Power BI, QlikView)

Bonus: Familiarity with the flavor and fragrance industry

Why Join Us?

Work in a supportive, fast-paced environment where innovation is encouraged

Play a strategic role in system transformations with global impact

Collaborate with passionate teams across departments and regions

Enjoy flexibility and autonomy while delivering results that matter

Competitive compensation with a salary range starting at $120,000

Complete benefits package for full-time employment

Ready to make an impact and grow your career with a company that values innovation and collaboration?

Apply now and help us drive the future of business systems.

Bell Flavors & Fragrances develops products for food, beverage, cosmetic, personal care, and household care companies worldwide. Bell has nine manufacturing plants worldwide, including the United States, Canada, Mexico, Colombia, Brazil, Germany, Singapore, and China. Bell operates sales offices in more than 40 countries and is proud to be privately held by the Heinz family.