Assistant Maintenance Manager

Job Summary:

Under the direction of the Service Director, the Assistant Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Essential Duties and Responsibilities:

Maintenance Services:

Direct and oversee all aspects of maintenance of the community

Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services

Maintain accurate records for all services performed and contracts

Walk the property daily to uphold curb appeal and monitor safety issue

Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations

Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community

Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies

Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget

Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment

Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs

Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.

Perform other duties as required

Customer Service:

Complete service requests from residents and team members in a timely fashion, in accordance with company policy

Ensure excellent customer service with courteous and professional attitude toward all customers and team members

Audit key tracking system daily and weekly

Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week

Personnel Development:

Support and assist Regional Service Director and Real Estate Manager with new hire selection

Train, coach, and mentor team members, ensuring appropriate training is received

Create a team environment: hold weekly team meetings; manage by goals, open communication

Generate work and on-call schedule for service employees.

Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations

Requirements:

High school diploma or equivalent

CFC Certification Universal

Valid Driver’s License

4+ years maintenance and repair experience for apartment communities

2+ years supervisory experience

Strong computer skills and proficiency in Microsoft Office

Excellent English communication skills, both verbal and written

Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing

Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of an Assistant Service Director

Must be available 24/7 for emergencies

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FSLA Status: Exempt