Banquet Server

Job Description

Banquet Server

JOB DESCRIPTION

Who we are:

Westwood Country Club is a premier family-oriented athletic club located in central Austin that provides a variety of quality services and activities for the recreation and dining needs of members.

Position Summary:

The Banquet Server will assist with setup, service, and strike for all events assigned and ensure member/guest satisfaction and presentation are consistently attained. A successful Banquet Server will provide prompt and courteous service to all guests, encouraging guests to return which will generate repeat business.

This is a non-exempt hourly position; work schedule will include nights, weekends, and holidays based on scheduled events or club necessity. Work status is Casual with flexible hours without guaranteed minimum number of hours per week.

Compensation: $15.00 per hour plus tips

Essential Job Functions: *including but not limited to*

Attend and attentively listen to pre-shift meeting conducted by Catering Coordinator and Banquet Captain to learn function particulars, including guest expectations.

Perform set up and breakdown of buffets and various stations (i.e., beverage, coffee, dessert, etc.).

Set up banquet room as instructed by Catering Coordinator and Banquet Captain to include linen, service-ware, and glassware.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended, and handle with care. Polish all silver items prior to opening buffet station, clean all items thoroughly after event and store in proper place(s). Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Anticipate guests needs, respond promptly, and acknowledge all guests, however busy you may be.

To ensure guests satisfaction, listen to complaints, but never argue with a guest. Refer complaints to supervisor and continue to maintain a good rapport with host(s) and guests(s).

Serve all food courses and beverages in the order and to the expectation of the Catering Coordinator and Banquet Captain to ensure consistency in the order throughout the banquet.

Clear each course and bus dishes promptly at the end of the course or meal function.

Once banquet is complete, reset banquet room according to supervisor’s specifications to ensure the readiness of the room for the following function as well as sanitation of the banquet areas.

Adhere to proper service rules, grooming, hygiene standards and uniform policies.

Additional duties as assigned.

Additional Responsibilities and Job Requirements:

Maintain a courteous, professional demeanor, and have a friendly, caring, and helpful attitude with clients, and club staff.

Must be dependable and punctual, with a commitment to arriving on time.

Ability to both give and take direction in a positive manner.

Preferred Education and/or Experience:

High school graduate or equivalent vocational training certificate. Must be 21 years of age to serve alcoholic beverages and have a good understand of the English language. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Food Handlers and TABC Certifications are required for this role.

Physical Demands:

This position involves (on a regular basis) sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, twisting, reaching, climbing stairs/ladders, continuous repetitive motions, sometimes hot/cold and noisy environments, and lifting at least 50 pounds.

Benefits:

Generous paid time off program

Excellent health care benefits, 100% company paid

401K match program

Access daily to our employee meal program and lounge

Averaging 40 hours/week with possible overtime

Flexible schedule