Manager Application Development & Support

Description

Job Description: Manager Application Development and Support

Job Title: Manager Application Development and Support

Location: Westerville, OH

Department: IT

Reports To: Director, CPQ

Job Summary:

The Manager Application Development and Support is responsible for overseeing the implementation, maintenance, and optimization of Oracle CPQ (Configure, Price, Quote) solutions across the enterprise. This role involves managing a team of CPQ analysts primarily and other resources, collaborating with various departments, and ensuring the CPQ system aligns with business objectives to enhance sales effectiveness and efficiency.

Key Responsibilities:

Leadership and People Management:

Lead and mentor a team of CPQ analysts and developers, providing guidance, execute configurator projects.

Foster a collaborative and inclusive team environment, encouraging innovation and continuous improvement.

Conduct regular performance reviews, set goals, and provide constructive feedback to team members.

CPQ System Management:

Oversee the design, development, testing, and implementation of CPQ configurator and commerce solutions.

Collaborate with Sales Operations, Product Offering Managers, and other stakeholders to capture requirements and ensure the CPQ system meets business needs.

Monitor system performance, troubleshoot issues, and implement enhancements to improve functionality and user experience.

Monitor production support tickets to identify patterns, root causes and provide resolutions by working with stakeholders. Aim for best customer service.

Project Management:

Manage CPQ-related projects, including timelines, budgets, and resource allocation.

Coordinate with cross-functional teams to ensure successful project delivery.

Provide regular updates to senior management on project status and outcomes.

Strategic Planning:

Develop and execute a strategic plan for the CPQ system, aligning with overall business objectives.

Identify opportunities for process improvements and implement best practices to optimize CPQ workflows.

Stay updated on industry trends and advancements in CPQ technology to drive innovation.

Required Qualifications:

Bachelor's degree or equivalent in Computer Science, Engineering, Business, or a related field.

At least 8 years of experience with Oracle CPQ (or other CPQ) system, implementing and supporting.

Strong technical skills and understanding of business processes related to CPQ.

Proven experience in people management, including leading and developing teams.

Excellent project management skills, with the ability to manage multiple projects simultaneously.

Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

Preferred Qualifications:

Master's degree in a related field.

Experience with associated applications like CRM and ERP.

Certification in Oracle CPQ or related technologies.

Personal Attributes:

Leadership: Demonstrates strong leadership qualities, inspiring and motivating team members.

Problem-Solving: Exhibits excellent problem-solving skills, with the ability to address complex issues effectively.

Innovation: Shows a proactive approach to innovation, continuously seeking ways to improve processes and systems.

Collaboration: Works well in a team environment, fostering collaboration and open communication.