Full Time Starbucks Shift Manager Choctaw Landing

Description

Pay Rate: $23.35 Full Time Shift Details: 8:00AM-4:30PM Sunday-Tuesday, 12:00PM-8:30PM Friday & Saturday, OFF Wednesday & Thursday

Weekly Earned Wage Access is an option for this position

Job Purpose or Objective(s): As the Food & Beverage Shift Manager, You will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue.

Primary Tasks:

1. You will manage line staff to deliver great guest service, team work and camaraderie.

2. Monitor associates for adherence to company and/or franchise standards and procedures.

3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits.

4. Participate in the recruitment, selection, recommendation for hire and training process for new associates.

5. You will monitor guest satisfaction through face-to-face contact with customers.

6. Resolve any customer complaints or problems according to standard conflict resolution protocol.

7. Resolve associate and point of sale system issues.

8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures.

9. Direct the sanitation of all assigned areas.

10. Perform other responsibilities as may be assigned.

Job Requirements:

Knowledge about both products, service, and the appearance of all operating beverage outlets

Knowledgeable in food and beverage cost control systems and methods

One (1) year experience directly related experience

About the Choctaw Nation:

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure categories

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates

Responsibilities

1. You will manage line staff to deliver great guest service, team work and camaraderie. 2. Monitor associates for adherence to company and/or franchise standards and procedures. 3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits. 4. Participate in the recruitment, selection, recommendation for hire and training process for new associates. 5. You will monitor guest satisfaction through face-to-face contact with customers. 6. Resolve any customer complaints or problems according to standard conflict resolution protocol. 7. Resolve associate and point of sale system issues. 8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures. 9. Direct the sanitation of all assigned areas. 10. Perform other responsibilities as may be assigned.

Qualifications

Knowledge about both products, service, and the appearance of all operating beverage outlets Knowledgeable in food and beverage cost control systems and methods One (1) year experience directly related experience