Customer Service specialist- Banking
Description:
Job Description
Job Opportunity: Customer Support Representative/Account Representative-Sr
Location: Columbus, OH
Pay Rate: $18-19.16/hour
We are seeking a highly motivated and professional Client Support Service Professional to join our team. This position is ideal for individuals who have a passion for customer service, enjoy working in a fast-paced environment, and are committed to delivering world-class support. Candidates should possess either a college degree or previous contact center experience.
Key Responsibilities:
Handle inbound phone calls related to Brokerage accounts with accuracy and efficiency.
Provide support for Brokerage Cash Management products, online platforms, and mobile applications.
Respond to general account and financial inquiries while maintaining excellent service standards.
Consistently meet department performance metrics and quality benchmarks.
Navigate multiple systems and tools to resolve client issues promptly.
Adapt to change and prioritize tasks in a dynamic, team-oriented environment.
Preferred Qualifications:
Bachelor’s degree OR prior experience in a contact center/customer service role.
Strong verbal and written communication skills.
Proven ability to multi-task and thrive under pressure.
Detail-oriented with excellent problem-solving skills.
Experience in financial services or brokerage is a plus.
Skills and Competencies:
High level of professionalism and customer focus.
Strong computer proficiency including navigating web platforms and Microsoft Office.
Team player with a positive attitude and willingness to learn.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.