Project Manager / Client Success Manager
Description:
Job Description
Project Manager / Client Success Executive
We are currently looking for Project Managers / Client Success Managers to join our growing Client Services team. Ideal candidates will have a healthcare software implementation background combined with successful project management experience and the ability to come up to speed quickly. Working with our account management team, project managers and project coordinators assist in building and managing successful relationships with both new and existing Customers, appropriately identifying their needs and goals in order to aid them in reaching success using our Population Health Management product.
Responsibilities:
Manage the implementation of our Population Health software solution
Build and adhere to detailed project plans
Assist project team in maintaining successful relationships with Customers to better understand and achieve their population health needs and goals
Work cross functionally within the company to communicate with all stakeholders in Customers’ success
Define and coordinate tasks and resources to ensure contract deliverables are on target to meet milestones, objectives and goals
Develop and maintain detailed project plans, outlining tasks, timelines, and responsibilities to be monitored and tracked to ensure progress
Measure project performance using appropriate tools and techniques
Manage changes to the project scope, project schedule, and/or project costs as needed/applicable
Identify and minimize project risks
Track any/all open issues, working internally and with Customers to address and resolve
Actively work with co-workers to resolve open issues
Validated Claims and Clinical data as needed
Assist in the training of Customers, when applicable
Report and escalate issues as appropriate to management
Help prepare quarterly internal and customer-facing presentations
Consistently monitor and report on progress of the project to all stakeholders
Ensure, as part of a project team, that both Customer and company objectives, expectations and goals are being met
Ad hoc internal duties, focused on building efficiencies around Client-facing services
Requirements
Skills and Experience:
Must have proven working experience in Project Management within the Healthcare Industry
Knowledge of project management methodologies, techniques, and tools
Understanding/Experience with healthcare data (Clinical/EHR, Claims, etc.)
Implementation of healthcare IT software
Strong working knowledge of Claims and Clinical data
Understanding of interfaces (preferred)
Knowledge of population health and value-based care (a plus)
Accustomed to Customer-facing roles
Outstanding written and verbal communication skills
Solid organizational skills, including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office Suite
Ability to embrace change and company growth
Strong Analytical Skills
Willingness and ability to travel (25-50%)
Key Competencies:
Critical thinking with problem-solving skills
Planning and organizing
Decision-making
Communication skills
Team player
Positive attitude
Adaptability
Stress tolerance
Strong computer skills
Education:
Bachelors Degree
Lightbeam Internal Use Only:
Position Security Classification
CRITERIA: POSITION RISK LEVEL
High Risk (if any of these are true)
Access to Restricted information, including PHI and PII
Elevated access privileges
Access to the Security Infrastructure
Medium Risk
Access to Confidential, but not to Restricted information
Low Risk
Access to Unclassified information only
Project Manager / Client Success Executive: High
CRITERIA: SECURITY ROLES & RESPONIBILITIES
Security Roles & Responsibilities:
· Approve security-related changes
· Execute security-related changes
· Not applicable
Policy/procedures for Lightbeam
Cyber Security Incident Response (CSIRT) team
Project Manager / Client Success Executive: Not Applicable
SECURITY ROLE-SPECIFIC TRAINING
Annual Incident Response Exercises
Full-time