Customer Service Representative

Job Description

This position will provide support to customers who contact the Administrative Office via e-mail and telephonically as well as ad hoc requests from the General Manager.

Qualifications:

High school diploma or equivalent required

2+ years working experience in telephone/computer-based customer service

Very comfortable and efficient working on both a desktop and laptop computer

Proficient with select components of Microsoft Office (Outlook, Word, Excel) and the Internet as well as Point of Sale software program operational experience

Excellent organizational and time management skills especially during December through June and October through November when phone and email volume spikes upward.

Strong sense of urgency

Ability to multitask

High degree of accuracy and attention to detail

Ability to organize, prioritize and meet deadlines

Excellent writing and verbal skills

Excellent interpersonal skills

Works effectively without constant supervision

Promptly responds to requests with a courteous demeanor

Likes to have fun at work, while still getting the job done

Has a history of very good business relationships with peers and superiors

Ability to maintain confidential / sensitive information

Remains calm in emergency situations

Responsibilities:

Acts as the first point of contact for all telephone calls received via the general telephone line into the Administrative Office. Handles the callers' requests or gets them to the appropriate Gibbs Gardens employee.

Responds to and closes telephone sales transactions, receives payments and applies credits/refunds revenue for Memberships and Admission Tickets.

Gains a thorough understanding, through necessary training, and utilizes all capabilities of the Agile POS system which is this position's #1 tool used on a daily basis.

Books groups coming to visit Gibbs Gardens.

Monitors Gardens' two-way radio system for normal and emergency radio traffic. Responds to situations as the Gardens' liaison between Gardens' personnel and the county's E-911 system.

Schedules outside vendor maintenance appointments as requested by the General Manager.

Maintains inventory levels for selected necessary Gardens supplies.

Completes special projects at the request of the General Manager.

Processes donation requests at the direction of the General Manager.

Monitors three Outlook mailboxes for incoming messages and responds accordingly to customers and internal customers based on philosophies and rules established by the General Manager.

Manages telephone auto attendant greetings for select company telephone lines.

Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.Company Description

Gibbs Gardens is an attraction that is one of the largest residential estate gardens in the U.S. The Gardens comprise 24 garden venues spread throughout 376 acres surrounded by majestic forest, spring-fed ponds, streams, waterfalls and bridge crossings. Recently named in a nationwide vote as the #1 garden in America for flower festivals, our season kicks off in March when 20 million plus daffodils come to life. Our venue includes a cafe and gift store and presents live concerts on selected Saturday evenings in May and June.

Full-time