End User Support Technician

Job Description

Duration

3 Year(s) Project

Onsite 100%

Lifetime Background check/Finger printed and financial check

6 paid holidays and 5 PTO days a year offered

Start Date: Dec 1

Description

• Perform first and second level IT support related activities on incidents and requests with technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.

• Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms.

• Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.)

• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.

• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.

• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.

• Assist in maintaining an accurate inventory of system assets.

• Respond to problems and issues escalated from the Service Desk.

• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.

• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.

Enterprise Req Skills

communication and people skills,jira,comptia,microsoft office

Job Title

End User support Technician

Top Skills Details

Desktop Support, Communication skills, 1-3 years of IT experience.

Worksite Address

Charlotte,North Carolina,United States,28203

Additional Information

Drug Test Required

false

Experience Level

Entry Level

External Communities Job Description

Provide deskside technical support to End Users in a fast paced environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, and maintaining all hardware, while ensuring optimal workstation performance.

EVP

Part of a small team at a growing company.

Work Environment

Office environment

Additional Skills & Qualifications

• Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years’ experience in Information Technology setting.

• 1-3 years’ experience with current versions of the Microsoft Windows operating system.

• 1-3 years’ experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.

• Familiar with networking technologies and concepts. Understanding of the role routers, switches, and firewalls play. Basic IP knowledge and understanding of wireless networking.

• Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.

• Familiar with iPhones, Android devices, and other mobile devices.

• Nice to have: CompTIA A+, Network+ Certifications

• Nice to have: Microsoft Fundamental Certifications

• Outstanding communication skills.

• Ability to work a flexible schedule (weekends & off-hours when needed).

• Demonstrated ability to be a self-starter, work independently and achieve stated goals and objectives as required.

• Strong customer focus and service orientation with the ability to work with business users at all levels of the organization and all levels of knowledge

• Strong analytical, problem solving and troubleshooting skills.

• Able to access cords and peripherals under and behind desks and lift up to 25 pounds.

• Smart Phone capable of supporting Teams, Outlook and Company Portal.