AR Collections Specialist

Job Description

One of Insight Global's largest financial clients is looking for an AR Collections Specialist to join the team that will be responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 30-89 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of moderately complex payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts up to and including repossession, modification where appropriate and/or the transfer of accounts to late-stage collections or the Financial Recovery group. This role may also involve direct contact with our program/dealer partners and/or our serviced by other sources to assist with problem accounts and reconciliations. Determination of the appropriate time to place customers in default status and following the appropriate steps to do so.

Must Haves:

3-7+ years of consumer or commercial collections experience

3+ years of Account Reconciliation experience

Experience working within a B2B background

Proficiency in Excel

Ability to multitask in a deadline driven fast paced environment

Analytical and problem-solving skills, ability a make sound responsible decisions in a timely manner

Plusses:

Experience utilizing Oracle

Experience working in a collections center

Experience working in a direct lender background