Application Packager

Job Description

Duration

3 Year(s) Project

Onsite 100%

Lifetime Background check/Finger printed and financial check

6 paid holidays and 5 PTO days a year offered

Start Date: Dec 1

Description

• Monitor JIRA for new, approved software packaging requests.

• Validate any requirements with the Application Owner.

• Maintain records of applications, owners, versions, and status of all applications in the application list.

• Compile approved COTS and custom developed applications for addition to the self-service catalog (ITSM)

• Create workflows routing requests for application installation to appropriate approvers.

• Track and check against entitlements all software (license) consumptions

• Create L1 run books to enable the service desk to support packaged applications.

• Create L2 run books as appropriate

• Perform integration testing of all packaged software. Support UAT. Document test results.

• Provide continued evaluation of current processes or procedures. Work with management / customer in suggesting methods to improve operations, efficiency, and service.

• Able to assist with preparation of any daily reports provided to customers or management.

• Work / interact with peers, escalation groups, TEK and customer management towards improving relationships of the team and escalation groups.

• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.

• Develop and maintain documentation where appropriate.

• Participate in department and business level projects and meetings as needed to ensure timely execution of technology initiatives and strategies.

• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.

Job Title

application packager

Top Skills Details

Intune, application packaging, Communication skills, 4+ years of IT experience.

Worksite Address

Charlotte,North Carolina,United States,28203

Additional Information

Drug Test Required

false

Experience Level

Entry Level

External Communities Job Description

Develop, test, and maintain approved software packages for deployment to End User devices. Create and update instructions for installation of approved software and workflows for approval.

EVP

Part of a small team at a growing company.

Work Environment

Office environment

Additional Skills Tags

Troubleshooting,Active directory,Ticketing system,Desktop engineering,Packaging

Additional Skills & Qualifications

• Outstanding communication skills both written and oral.

• Ability to work a flexible schedule (weekends & off-hours when needed).

• Demonstrated ability to be a self-starter, work independently and achieve stated goals and objectives as required.

• Strong customer focus and service orientation with the ability to work with business users at all levels of the organization and all levels of knowledge

• Strong analytical, problem solving and troubleshooting skills.

• Smart Phone capable of supporting Teams, Outlook and Company Portal.