Assistant Director of Housekeeping

Job Description

About Us:

At Fairfield by Marriott, we take pride in delivering exceptional guest experiences. As a trusted name in hospitality, we’re committed to offering a warm, welcoming environment where guests can feel at home. We are currently seeking an experienced and motivated Assistant Director of Housekeeping to lead our housekeeping team and help maintain the high standards of cleanliness and service that our guests expect. If you’re passionate about hospitality, leadership, and creating an exceptional guest experience, we’d love to have you on our team.

Job Description:

As the Assistant Director of Housekeeping, you will be responsible for overseeing the entire housekeeping department, ensuring that all public areas, guest rooms, and back-of-house spaces meet the highest standards of cleanliness and hygiene. You will lead, inspire, and manage the housekeeping team, creating a work environment that emphasizes teamwork, efficiency, and a passion for delivering outstanding service. Your leadership will directly impact guest satisfaction, operational efficiency, and the overall success of the property.

Key Responsibilities:

Leadership & Management:Lead, mentor, and manage a diverse team of housekeepers and staff, ensuring that daily operations run smoothly. Conduct regular performance evaluations and provide ongoing training and development.

Quality Control:Inspect rooms, public spaces, and back-of-house areas regularly to ensure cleanliness standards are consistently met. Address any discrepancies and implement corrective actions as needed.

Operational Oversight:Oversee the day-to-day operations of the housekeeping department, including scheduling, ordering supplies, and managing inventory. Ensure efficient room turnover and minimize downtime between guest stays.

Guest Satisfaction:Work closely with the front desk and guest services team to ensure prompt resolution of guest requests or complaints related to cleanliness or housekeeping services.

Budget Management:Develop and manage the housekeeping department’s budget, monitor expenditures, and ensure that the department operates within budgetary guidelines while maintaining quality standards.

Health & Safety Compliance:Ensure that all health and safety regulations are followed, and that the department complies with OSHA and other relevant local and national guidelines regarding cleanliness, sanitation, and hygiene.

Inventory & Supply Management:Oversee the procurement and proper storage of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels are maintained and costs are controlled.

Sustainability & Efficiency:Implement eco-friendly practices where possible and work to improve efficiency, reduce waste, and maintain cost-effective operations without compromising service quality.

Qualifications:

Proven experience as a Housekeeping Manager or Director of Housekeeping in a hotel, with at least 3-5 years in a leadership role.

Strong knowledge of hotel housekeeping operations, including inventory management, budgeting, and quality control.

Excellent leadership, organizational, and interpersonal skills with the ability to motivate and manage a diverse team.

High attention to detail and a strong commitment to maintaining cleanliness and quality standards.

Ability to handle sensitive issues and resolve guest complaints effectively.

Strong knowledge of health and safety regulations and cleaning standards.

Flexibility to work weekends, holidays, and varying shifts as needed.

A passion for hospitality and providing exceptional guest experiences.

Bachelor’s degree in Hospitality Management or related field preferred, but not required.

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and advancement with Marriott International.

Employee discounts on Marriott hotels worldwide.

A supportive, inclusive work culture where your contributions matter.

Training and development programs to help you grow in your career.

How to Apply:

Full-time