Automotive Service Appointment Coordinator

Job Description

POSITION SUMMARY:

• Basic knowledge of company products (labor rates, menu item prices, models, series, options,

warranties, vehicle maintenance, standard equipment, specifications).

• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.

• Is capable of addressing customer hesitation and resistance with patience and empathy.

• Capable of project a positive image every time you place or receive a telephone call.

• Works with all departments in the dealership, charts and monitors daily activities.

• Ability to work a flexible schedule, including weekends and evenings.

CUSTOMER SERVICE ORIENTATION:

• Believes that the customer is the most important thing.

• Devotes maximum attention and effort to providing the highest levels of customer service.

• Feels a personal sense of achievement when customers are delighted.

• Understands and anticipates customer needs and works tirelessly to meet them.

• Willing to go above and beyond the call of duty to help customers and resolve their problems.

• Thrives on ensuring that the customer experience is the best it can be.

• Sees customer complaints firstly as opportunities to create customer satisfaction.

• Driven to make sure every customer feels valued.

The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

Full-time