Aquatic Center Customer Service Representative

Job Description

Customer Service Representative - Roosevelt Aquatics Center

Location:Roosevelt Utah

Position Type: Seasonal/Part Time

Compensation: $11.57 with a progressive 5 year step plan

Start Date: Immediate

About Us: At the Roosevelt Aquatics Center, we're passionate about creating a fun, safe, and welcoming environment where people of all ages can enjoy swimming, improve their skills, and stay active. Our team is dedicated, energetic, and customer-focused-and we're looking for a friendly, organized Customer Service Representative to be the face of our facility!

Position Overview: As the Customer Service Representative, you'll be the first point of contact for our members and guests. You'll greet everyone with a smile, handle check-ins, answer questions, inventory and sell retail and concessions merchandise, among other important duties. Your role is key in making sure our community has a positive and seamless experience every time they walk through the doors.

Key Responsibilities:

Welcome members, guests, and visitors in a professional and friendly manner

Handle check-ins, registrations, and memberships, using our management software

Answer phone calls and patron questions regarding schedules, programs, and general inquiries

Keep the front area clean, organized, and stocked with necessary materials

Assist with scheduling swim lessons, pool rentals, and event bookings

Communicate with lifeguards, instructors, and management to relay important information

Handle basic point-of-sale transactions and cash handling duties

Enforce facility policies and maintain a safe, respectful environment for all guests

Qualifications:

High school diploma or equivalent

Previous customer service or receptionist experience preferred

Strong communication and interpersonal skills

Comfortable using computers and basic office software

Reliable, punctual, and able to multitask in a busy environment

CPR/First Aid certification a plus (or willingness to obtain)

Why Join Us?

Supportive, team-oriented work environment

Access to aquatic programs and facility use

Opportunity to grow within the aquatics or recreation field

Make a difference in your community by promoting health and safety

We're excited to have you as a member of our team!

Job Posted by ApplicantPro

Part-time