Call Center Representative

Job Description

Description

As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

What you will be doing

Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders

Gather all pertinent demographic information with accuracy

Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record

Assure we have received referrals as necessary by doctor or insurance

Triage calls properly to assure location and doctor are compliant with the patients’ symptoms

Act as a liaison between patients, guests, back office staff and providers

Perform other duties as assigned

What you know

Required

High school diploma or equivalent

One (1) or more years of office experience or customer service experience

Excellent computer and verbal communication skills

Desired

Healthcare experience

Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills

Able to multi-task and meet deadlines

What you will receive

Competitive wages

Robust benefit package including medical, dental, life and disability (short- and long-term) insurance

Generous paid time off (PTO) program

Seven (7) company paid holidays

401(k) retirement plan with company match

An organization focused on People, Passion, Purpose and Progress

Inspirational culture

Full-time