Project Manager - Strategic Operations & Innovation

Job Description

Join The Monument Companies as a Project Manager to lead transformative initiatives that drive innovation and operational excellence across our teams. Based in Richmond, this pivotal role offers the opportunity to optimize systems and elevate team performance in a fast-paced, collaborative environment.

In this role, you'll take ownership of cross-functional projects-from optimizing enterprise systems to implementing automation tools-working directly with company leadership to streamline processes, enhance tenant experiences, and elevate team performance. While you'll be leading teams and strategic initiatives, you won't be above getting in the trenches. Whether it's hands-on training, assisting with system rollouts, or creating detailed training guides, we value leaders who are willing to do what it takes-big or small-to get the job done right.

About The Monument Companies:

Since our founding in 1998, we have evolved to provide fully integrated real estate development, construction, and property management services to our clients across Virginia. Still owned and operated by its founders, our growth-oriented organization thrives on a collaborative, creative, and hard-working employee culture. Our firm is fully capable of performing and managing many types of construction projects--both new construction and rehabilitation or adaptive reuse, including multi-family, mixed-use, and commercial.

We know that our employees are essential to our success. In addition to top pay and excellent benefits, we provide a great work environment where hard work is recognized and rewarded.

Learn more about our company here:

Benefits:

In addition to having a fun and friendly work environment, we offer a full complement of employee benefits including health insurance, dental insurance, life insurance, short and long-term disability protection, vision insurance, paid time off, paid holidays, free parking in designated lot, and a 401K (where the company matches a defined percentage of the employee's contributions to help fund retirement savings).

Essential Job Functions:

Strategic Projects & Innovation

Spearhead cross-departmental initiatives

Design and optimize systems-from AI tools to reporting dashboards

Research and evaluate software, vendors, and industry best practices

Manage vendor contracts to ensure cost-effectiveness and value

Change Management & Process Improvement

Lead change initiatives with a focus on adoption, engagement, and sustainability

Redesign and improve core business processes for scale and efficiency

Collaborate with stakeholders to communicate changes and mitigate resistance

Champion a culture of continuous improvement across teams

Training & Enablement

Develop and facilitate hands-on training programs to support the rollout of new systems, workflows, and process changes

Partner with department leaders to assess training needs and build tailored onboarding and upskilling resources

Create documentation, job aids, and user guides to support long-term knowledge retention

Reinforce learning and track engagement metrics to assess effectiveness and make improvements as needed

Project Management & Execution

Create and execute detailed project plans, define KPIs, and track progress

Align teams and resources to deliver measurable results

Maintain systems, documentation, and process templates

Drive both strategic and tactical improvements across internal operations

Operations Support & Team Coordination

Support procurement, budgeting, and vendor analysis

Optimize workflows in areas like payment processing and administrative systems

Collaborate with IT and software providers to deploy new solutions

Foster a culture of continuous improvement and operational excellence

Requirements:

Bachelor's degree in Business, Real Estate, Finance, or a related field (MBA a plus)

3+ years of experience in project management, operations, finance, or real estate

Strong background in process improvement, change management, and enterprise systems (e.g., Yardi, Salesforce)

Experience developing and delivering internal training programs

Excellent communication and organizational skills

Tech-savvy, self-motivated, and adaptable

Proven ability to lead cross-functional initiatives and deliver results

Willingness to take on tactical tasks when needed to move a project forward

PMP certification a plus, but not required

Work Environment:

This is an on-site role at our headquarters in Richmond, VA and the typical work schedule will be Monday through Friday, 8:00 AM - 5:00 PM.

ARE YOU READY TO JOIN OUR TEAM?

Location: 23219

EOE. The Monument Companies, Inc., and/or its subsidiaries, reserve the right to alter, change, modify and/or terminate this job posting at any time without advance notice, or obligation, to any party. This position will remain open until filled.

Full-time