Help Desk Analyst I

Job Description

We are looking for a skilled Help Desk Analyst I to join our team in Houston, Texas. In this long-term contract role, you will play a critical part in supporting Windows 11 migrations and ensuring seamless IT operations. This is an excellent opportunity for a motivated individual with expertise in Windows environments and hands-on experience with Autopilot.

Responsibilities:

• Assist with the migration and deployment of Windows 11 systems across the organization.

• Configure and manage Autopilot for efficient device setup and deployment.

• Provide technical support for Windows 10 and Windows 11 environments, troubleshooting and resolving issues as needed.

• Collaborate with global helpdesk teams to ensure consistent and effective IT support.

• Perform hardware and software configurations, ensuring optimal performance of computer systems.

• Utilize Active Directory for user account management and system administration.

• Support Mac computers and other hardware as required by the organization.

• Maintain documentation for IT processes, configurations, and troubleshooting steps.

• Ensure compliance with organizational policies and IT standards during all deployments.• Proven experience with Windows 11 migrations and Autopilot configurations.

• Familiarity with Windows 10 environments and their deployment processes.

• Proficiency in using Active Directory for user and system management.

• Strong knowledge of computer hardware and configuration management.

• Experience with Mac computers and cross-platform troubleshooting.

• Ability to collaborate effectively with global IT teams and follow established protocols.

• Excellent problem-solving skills and attention to detail.

• Strong verbal and written communication skills for interacting with team members and stakeholders.