IT Help Desk

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Desk Analyst for our Medical Device Client in Goleta, CA.

12-month contract Onsite M-F The pay range for this position is $33.00 $40.00 per hour depending on qualifications.

Summary:

The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

Key Responsibilities:

In depth knowledge of Windows operating system (Win10, Win11, Windows Services).

Familiarity with other operating systems macOS / Linux beneficial.

Experience with remote desktop tools and remote support software.

Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.

Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.

Proficient in using Active Directory tools and manage users accounts, groups, permissions.

Remote tool Support. Qualifications & Requirements:

1 to 3 years of experience in an IT support role.

1 to 3 years Call Center experience.

Effective Communicator.

Time Management and prioritizing multiple initiatives at once.

Customer Service focused.

Problem-Solving Skills.

Able to adapt in a fast-paced environment.

Able to function well in team environment.

Attention to Detail.

Able to meet with management to give presentation on recommendations.

Able to navigate through conflict resolution.

Positive attitude, enthusiastic about technology.

Continuous learning and pushing the team with new concepts. Education: High School Diploma or equivalency

Certification Requirements: A+ certification a plus

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.