Sponsor Donor Support Associate II

Sponsor Donor Support Associate II

Asociado de Soporte al Donante II

*Este puesto tiene base en Santo Domingo*

Requisitos

Profesionales de las carreras de Administración, Contabilidad y ramas afines.

Experiencia de trabajo en servicio al cliente.

Manejo de Microsoft office en nivel intermedio, en especial Excel.

Orientación al servicio.

Capacidad para organizar y priorizar tareas.

Trabajo en equipo.

Trabajo bajo presión y cumplimiento de fechas límite.

Manejo de conflictos y resolución de problemas.

Buenas habilidades de comunicación verbal y escrita.

Inglés básico.

Resume

This intermediate associate executes the day-to-day processes and activities to service the sponsor-donor connection. Specifically, the sponsor and donor services associate processes child sponsorship, child survival, youth and other field program communication resources. He or she may coach the work of other associates.

Responsibilities

Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.

Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the church partner.

Provides production schedules with deadlines as well as feedback on the quality of information received.

Collaborates with various field office staff to conduct and support marketing or external relations related information processing.

Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.

Monitors quality of documents and prepares them for entry into the database for dispatching.

Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.

May provide some general administrative support.

May provide technical advice on systems and programs commonly used in this role to other assistants and offices.

Culture

Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel 20 % of the time.

R6756