Customer Operations Analyst

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Customer Operations Analyst

Location: Serbia (Hybrid)

Position Overview: The Customer Operations Analyst is responsible for ensuring smooth operations for critical programs, managing unreturned defectives, preparing incident reports, handling billing processes, and presenting monthly reports. This role requires proficiency in various applications and adherence to HR policies on internal transfers.

Key Responsibilities:

Administer daily tasks to ensure sites are correctly reported and live in Salesforce.

Manage new customer additions and ensure proper listings in NEOS.

Investigate and resolve issues with unreturned defectives.

Coordinate with sites and technicians to retrieve defective items.

Advise sites of charges for unrecovered equipment.

Provide Starbucks with updated incident reports from NEOS before weekly syncs.

Prepare reports by 7 AM PST each Monday, Wednesday, and Friday.

Review and follow up on outstanding balances for the Connect Program.

Address invoice queries and dispute incorrect invoices.

Prepare Incident Management Report by the 10th of each month for licensees.

Prepare and present monthly incident management reports.

Analyze data, update PPT deck, and prepare talking points for meetings.

Present reports in monthly Teams meetings.

Review and process billable service requests.

Required Applications Knowledge:

NEOS

Power BI

SharePoint

Quick Base

RSIM

SOM

Salesforce

NCDM

EDW

Microsoft Excel, Word, PPT, Outlook

English language is a must

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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