Service Writer

Job Summary: We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.

Benefits

Health, Dental, and Vision Insurance

Generous PTO

Paid Holidays

401k + Match

Opportunities for Advancement

And much more!

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

High school diploma or equivalent

Valid driver’s license & clean driving record

Training in service advisor skills, customer satisfaction, and quality control is a bonus

Automotive service advisor experience is a bonus

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.