Automotive Clerical / Office Admin

Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!

What We Offer

Medical and Dental

401K Plan

Short and Long term disability

Life Insurance

Paid time off and vacation

Employee vehicle purchase plans

Family owned and operated

Long term job security

RESPONSIBILITIES:

Perform various clerical and administrative duties relating to non-commercial vehicle recon fulfillment

Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information

Create and maintain billing files for reconditioning fees related to these accounts

Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies

Analyze and manage customer vehicle throughput via daily report/query capabilities

Manage customer’s expectations of recon fulfillment activities through proactive communications

Build deep service relationships with customer

Soft sell additional services to dealers upon delivery of existing work

Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order

Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner

Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems

Evaluate reconditioning needs and provide timely and accurate quotes.

Receive vehicle and registration information from customers interested in reconditioning services

Enter all pertinent information into [ERP system] and approved work requested by customer

Utilize the [ERP system] systems to monitor and track vehicle repairs.

Communicate and schedule repairs/enhancements with Recon Shop management

Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met

Review completed work ensuring customer quality standards are achieved and/or exceeded

Follow up with customer to confirm completion and satisfaction

Work with finance/local management to ensure customers are charged and A/R is timely collected

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such

Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence

Perform other duties as assigned by management

REQUIREMENTS:

High School Diploma or equivalent required

Experience working in an automotive dealership a plus

4 years of clerical or administrative support experience required

Valid driver’s license and safe driving record required

Excellent communication and organizational skills required

Advanced computer software skills necessary

Must be able to use general office equipment (i.e., copier, fax machine, etc.)

Ability to sit or stand for prolonged periods of time

Ability to perform repetitive data entry tasks, manual dexterity

Vision abilities required include close, distance and depth perception

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.