Market Intelligence Analyst

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

The Market Intelligence Analyst will act as operations resource to support commercial, market, and customer programs for the Global Markets Commercial Center of Excellence (CCOE).

Your Day to Day:

Collaborate with cross-functional teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports.

Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding and decision-making. Design new customer feedback reports

Develop and support execution Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring effective data collection and analysis. Integrate external platform data to enhance insights and drive strategic improvements.

Collaborate with the Westinghouse commercial team to ensure timely follow-up on Voice of Customer (VoC) surveys, facilitating effective communication and driving actionable insights to improve customer satisfaction.

Support Commercial Center of Excellence (CCOE) on creation of weekly and monthly reporting on commercial team performance

Support implementation lead for the Market Intelligence Platform (MIP). Assist developing work instructions, business plan reporting, and cross platform integration.

Assist in managing subscription renewals, coordinating with the global shared services team for user management, and supporting cost center allocations with corporate finance. Support tracking the CCOE budget.

Leverage AI to analyze customer feedback data, identifying trends and actionable insights to improve customer satisfaction and drive strategic initiatives.

Who You Are:

Bachelors in Business, Marketing, Accounting, Finance or equivalent work experience in lieu of the degree

Preferred Experience:

Releveant work experience, up to 3 years

Understanding of Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments

Familiarity with market intelligence platforms

Familiar in analyzing data, including VoC and NPS surveys, to identify trends and actionable insights

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

Competitive Salary

Comprehensive Health, Wellness and Income Protection Benefits

Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Opportunities for Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

Safety and Quality

Integrity and Trust

Customer Focus and Innovation

Speed and Passion to Win

Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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