Business Intelligence Analyst I

Role Summary

seeking an experienced data analytics and business intelligence contractor to work closely with cross-functional teams to optimize and document guest communications business rules. The successful candidate will focus on communications rule creation and documentation, including impact mapping across email, SMS, and app. They will partner with key stakeholders to identify and implement innovative solutions that address guest pain points and needs while addressing continuous communications efficiencies.

To ensure the rules and processes will generate strategies that align with organizational goals, including improving the guest experience and guaranteeing compliance, the ideal candidate will possess a passion for leveraging technology and data to enhance performance, enjoy collaborating cross-functionally, and understand the dependencies within communications flows.

Key Duties:

Work with the Guest Communications team to design and oversee proofs of concept for new communications technologies, processes, and strategies

Evaluate the effectiveness of proofs of concept and make recommendations for broader implementation

Ensure rigorous testing and analysis to validate the impact of new communications initiatives

Identify opportunities to leverage AI and machine learning to enhance communications performance

Monitor the impact of the initiative and continuously optimize for better results

Surface and define operational performance gaps, trends, opportunities, risks and challenges to the business and recommend strategies to address

Focus on continuous improvement principles, effective controls, and best practices to reduce risk and create efficiency

Drive root cause problem identification and action plans to resolve failure points

Own the documentation and training on rules and process for Guest Communications

Job-Specific Experience, Education & Skills:

Required

7 years of experience in a program or project management, technology/process innovation, or communications.

Bachelors degree in Information Systems Management, Communications, Business Administration, Information Technology, or a related field, or an additional two years of relevant training/experience in lieu of this degree.

Proven experience in managing communication processes and systems.

Experience with customer relationship management (CRM) systems.

Strong understanding of multi-channel communication strategies.

Excellent project management and organizational skills.

Ability to collaborate effectively with cross-functional (business, product, engineering) teams.

Proficiency in leveraging technology to enhance communication and service delivery.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Fluency and experience with MS Office products

High school diploma or equivalent is required

Minimum age of 18

Must be authorized to work in the U.S.

Preferred

Working knowledge of Airship, Sabre, Amadeus, Sprinklr or 15Below.ommunications ecosystem

Familiarity and experience with product frameworks and lifecycle management, including Agile, Lean, or Design Thinking Airline experience.

Prior experience in airline and/or hospitality industry

Certification in project management (PMP, PRINCE2, etc.).

Familiarity with data analytics and business intelligence tools.

High energy, positive, and executive-level presence; able to thrive in a rapidly changing, collaborative environment.

Proven ability to develop strong, collaborative working relationships and working teams across all levels of the organization.

Ability to influence cross-functional teams outside of ones direct authority.

Job-Specific Leadership Expectations

Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high

performance culture.

Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.

Comments

Required Information Responses

Job Request

Job Title Guest Communications Rules & Systems Process Contractor

Job Description (if you have one) See attached

Hiring Manager Name Joanne Allum

Supplier Name N/A

Candidate Name N/A

Rehire (Y/N) N/A

PeopleSoftID (if it already exists, do not generate your own) N/A

Department code/cost center (3 letters and 3 digits; ie. ASA852) AS324

Project ID Code (if there is one) 02416E

Account# 31810

Work Location (in the format of 3 digits - 3 letters, ie: 099-PDX) 010-SEA

Desired Start Date (usually takes 2-3 weeks to complete on-boarding) 5/1/2025

Duration 6 months (FT)

Bill rate TBD

IFO ReqID (if there is one)

Onboarding

Is this considered a DOT Safety Sensitive role? No

Will the worker require SIDA badging? No

Approval

"Please provide an attachment from your MD or higher with approval for the position (or IFO ReqID) (an email is acceptable).

FP&A approval of the rate and duration of assignment is also required. If you don't have one then we will send over to FP&A to approve." See attached

Hardware/System Access/Badge

Do you need assistance with ordering equipment? Yes

If so, what hardware and system access needs to be requested. Please be specific. Laptop, Outlook, Teams, Airship/OBN, Smartsheet, Tableu

Is a badge needed? Yes

If so, please confirm where access is needed and where should badge be sent to. GCC, Corp, Hub, GO, McGee

Important Note: CTC will provide PS# if manager is ordering equipment. Do not generate on your own. IF you have one, please provide.