Operations Manager

Job Description

The Holiday Inn & Suites of Saint Cloud, MN is looking for an organized and professional Operations Manager to join their team! The Operations Manager’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel. This position is responsible for ensuring hotel consistency in quality of standards, cleanliness, operating procedures, the delivery of outstanding guest service, and the effective operations of all departments at the property.

Skills & Knowledge:

Must have the ability to provide professional and courteous guest service.

Must have good time management skills and the ability to work with minimal supervision.

Must have good organizational skills, the ability to multitask and strong attention to detail.

Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.

Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.

Must have a working knowledge of computers and basic math skills.

High school diploma or equivalent required; associate degree preferred.

One year of previous hotel customer service experience required.

Previous management/supervisory experience preferred, but not required.

Essential Functions:

Assists all guests in a professional and courteous manner.

Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.

Ensures guests are consistently interacted with as a means to build relationships. Responds appropriately to guest complaints, solicits feedback and builds relationships as a means to continuously improve guest satisfaction.

Conduct briefing for all staff during their shift.

Maximizes guest room revenue with competitive rates, obtaining competitive data as needed. Utilizes effective yield management tools and techniques.

Ensures proper cash controls and other internal controls are in order to protect company assets by thoroughly training all associates on proper procedures.

Promptly follows up with all departments making sure staffing, procedures, and service are being met.

Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services in a cost-effective manner.

Actively participates in the creation and execution of operational budgets as it relates to assigned department(s).

Conducts routine inspections to ensure the cleanliness and maintenance of guest rooms and public spaces.

Maintains and orders supplies within budget and as directed by the General Manager.

Stays current on hotel accommodations, services and local attractions in order to effectively assist guests.

Serves as a front desk associate on a as needed basis.

Assist in all departments on a as needed basis.

Serves as manager on duty in the absence of the General Manager.

Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests.

Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Assist and aid in departmental trainings to ensure hotel is staying up on required Sand Companies, IHG Brand trainings, and hotel specific trainings.

Performs all other duties as assigned.

Job Type: Full-Time

Shift/Hours: Evening, Weekends, Nights.

Skills: Ownership & Accountability, Ability to Lead

This is a Full-Time, Salaried position that requires flexibility in scheduling. We offer a competitive total compensation package including annual performance-based increases, bonus eligibility and the following benefits:

Health and Welfare (Medical, Dental, Vision, Health Savings Account and Flexible Spending Accounts)

Company Paid Short and Long-Term Disability, Basic Life, and AD&D

Voluntary Term Life

Retirement Benefits (401k)

Time Off Benefits (Paid Holidays and PTO)

Employee discounts

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Full-time