Security Admin Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Information Security Team Lead reports to the Information Security Admin Manager.

The Information Security Team Lead is responsible for oversight of Access Provisioning and Inquiry teams in Krakow office.

The Information Security Team Lead has oversight of individual team members performance, SLA deliverables, quality of Access Provisioning and Client Service segments.

This Team Lead understands their role is to lead, work collaboratively and globally within their own remit, and more broadly within the Division.

Key responsibilities include, but are not limited to:

People Management:

Monitors team’s performance as per agreed SLA.

Organizes and monitors coverage for all Inquiry/Provisioning queues: requests, incidents, hotline, chat.

Ensuring timely updates of documentation and Knowledgebase.

Running random quality checks to ensure error discovery and adherence to security protocols.

Running productivity metrics for performance management and relaying trends to upper management.

Runs Inquiry Response/Provisioning team meetings to coordinate the resolution of ongoing issues and provide coaching to team members.

Runs weekly 1:1 meetings with each direct report members for individual performance management.

Influences, mentors, and develops Division members to deliver outcomes in alignment with strategic goals. Coaches and develops for the future

Builds a culture of support of one another, instills a culture of collectively as a team, teams go far

Interviewing, onboarding and training of new hires.

Ensures team members understand and perform according to security policies and procedures, just in time real-time processing.

Collaborates, engages, and influences globally both within defined organization and more broadly within other systems teams within Systems organization.

Working hours: 9.30 – 18.00 CET

Process Improvement:

Develops and maintains a culture of collaboration, results oriented, continuous process improvement which includes developing and achieving leap goals

Ensures an organization focused on real-time execution, focused on process improvement and enhancing the overall product and meeting defined SLAs.

Ensures standard business processes are well defined and align with industry standards, best practices and client needs

Qualifications include:

BS/BA degree or equivalent job experience

Experience with ServiceNow, SailPoint, or relevant Access provisioning/Identity Access management experience or/and Client Support work experience.

ITIL certificate is a plus

Cyber security related certification is a plus.

Strong people management and talent development experience

Strong planning and process improvement background

Ability to communicate effectively

Highly motivated with ability to self-manage and work independently

Creative and effective problem solving skills.

Experience in related field (Identity & Access Control, Information Security, Operational Excellence) a plus

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

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