Audio Visual/Information Technology (AV/IT) Operations Manager

Job Description

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs. IM Solutions is a small business ($2M) located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentive to business ownership based upon performance and leadership ability. The ideal AV/IT Operations Manager will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.

Reports to: Chief Technology Officer

Key Responsibilities:

1. Operations Management

Coordinate, manage and prioritize project and company related tasks and resources on a daily basis.

Maintain project scope, schedule, and budget to ensure on-time and within-budget completion

Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.2. Customer Relationship Management:

Act as the primary point of contact for customers, maintaining relationships and ensuring satisfaction.

Address customer issues promptly and effectively, striving to enhance the customer experience.3. Team Leadership and Development:

Manage AV/IT resources, including staffing levels, training, and utilization on projects.

Provide leadership and guidance to the operations team, fostering a culture of collaboration and continuous improvement.

Essential Duties You'll Need to Fulfill:

This is a partial list. Other duties may be assigned as needed.

Plan, communicate, and track all aspects of the IM Solutions Operations department

Lead weekly Line of Business (LOB) meetings

Lead weekly Operations department meetings

Actively participate in weekly Leadership meetings

Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation

Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Serve as a key point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site.

Work collaboratively with all IM Solutions staff for the greater good of the company

Required Qualifications:

Strong Leadership skills managing teams of 10 or more people

Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology

Commitment to people management with dignity and respect

Entrepreneurial experience and/or spirit

Excellent written and verbal communication skills

Adaptability to technology advancements and changing project requirements

Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office

Project Management Professional (PMP) or technical degree preferred.

Knowledge of best project management practices and problem-solving abilities

To Achieve Top-Level Success, You Will Need To:

Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)

Align with the Core Values of IM Solutions

Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment

Core values are the most important aspects of the IM Solutions culture.

Life-Long Learning - Personal commitment in learning inspires us to continually grow

Relationship Focused - Growing Together; team, customers, community

Positivity - Positive thinking will give us positive results

Solutionist - Passionate and reliable problem solving is in our DNAIf your personal core values align with ours, you can find success at IM Solutions.

Physical Demands

Ability to drive a company provided fleet vehicle.

Ability to load and unload equipment weighing a minimum of 35 pounds.The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Paid time off

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Simple IRA with Company Match

Bonuses based on performance

Work Schedule

Flexible 9 / 80 work schedule with every other Friday off

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Full-time