IT Manager

Job Description

Key Responsibilities:

Manage and maintain all the infrastructure technology of the company including servers, networks and company hardware.

Install, maintain, provide technical support, and train end-users on hardware and software.

Provide high-quality customer service to our internal and external customers.

Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.

Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.

Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.

Monitor system performance and troubleshoot issues to minimize downtime

Implement and maintain cybersecurity measures, including firewalls and endpoint protection

Manage data backups, disaster recovery planning, and system documentation

Ensure compliance with IT policies and industry best practices

Other responsibilities as the business requires.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)

3+ years of experience in systems administration, IT support, or business system management

3+ years of experience with ERP systems and database management

Experience supporting IT in a manufacturing environment preferred.

Experience with Microsoft 365, Active Directory, and cybersecurity best practices

Familiar with TCP/IP network fundamentals

Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)

Strong interpersonal skills and excellent communication skills

Previous experience managing technology projects

Experience with networking, virtualization, Windows Server, and cloud technologies

Strong troubleshooting and problem-solving skills

Ability to manage and prioritize multiple projects and work independently

Experience with DELMIAWorks ERP preferred

Full-time