Field Service Technician - CNC Grinding Machines Mundelein, Illinois

Field Service Technician - CNC Grinding Machines Mundelein, Illinois

Description

We are seeking a highly motivated and skilled Field Service Technician to join our dynamic team. In this role, you will be responsible for providing exceptional on-site service and support to our valued customers across the USA, Canada, and Mexico.

Job Duties

Conduct field service at customer facilities, ensuring the proper functioning and maintenance of CNC tool & cutter grinding machines, specifically focusing on Strausak machines with an understanding of Numroto software.

Provide comprehensive support to customers onsite, by phone, and via email, addressing inquiries and troubleshooting issues promptly and effectively.

Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic components of CNC grinding machines.

Perform machine installations at customer sites.

Provide technical guidance and training to customers on machine operation, maintenance, and troubleshooting.

Maintain accurate service records and documentation.

Travel extensively within the USA, Canada, and Mexico (up to 50% travel) to support customer needs.

Ideal Candidates

Possess a strong technical background with a minimum of 3 years of field service experience with CNC grinding machinery.

Proven expertise in troubleshooting machine problems, including mechanical, electrical, hydraulic, and pneumatic issues.

Experience with the installation and commissioning of CNC grinding machines.

Strong mechanical aptitude with the ability to diagnose and repair complex machinery.

Proficiency in reading and interpreting electrical, mechanical, and other technical drawings.

Basic knowledge of electrical and fluid power circuits is preferred.

Excellent communication and interpersonal skills with the ability to effectively interact with customers at all levels.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team.

Possess a valid driver's license and be willing to travel extensively.

Requirements

Where are you located?

What's your nationality?

What is your expected salary for this job?

What is your notice period; when can you engage this job?

Please only apply and press yes if you have read the requirements, education, experience and certifications, and match these.

Location

Mundelein, Illinois, United States