Field Tech Support Specialist

Key Responsibilities:

Relationship Management: Establish and maintain positive relationships with school personnel to understand and address their technical needs.

Technical Support: Provide on-site and remote technical support for software and hardware issues, ensuring minimal disruption to educational activities.

Installation and Maintenance: Install, maintain, and repair desktop hardware, network equipment, and PC peripherals within school settings.

Progress Reporting: Deliver detailed and timely updates on the status of technical issues and resolutions.

Routine Maintenance: Conduct regular maintenance of IT infrastructure in accordance with company standards.

Cabling Infrastructure: Ensure the physical cabling infrastructure meets required standards for optimal performance.

Equipment Management: Participate in the liquidation and disposal of outdated or surplus equipment.

Required Knowledge and Skills:

Professionalism: Exhibit a professional, reliable, trustworthy, and positive demeanor.

Technical Troubleshooting: Ability to troubleshoot, diagnose, and resolve technical problems, documenting all steps taken for resolution, including using an internal ticketing system.

Communication Skills: Ability to effectively relay technical information and instructions (both written and verbal) to clients with varying levels of technical knowledge.

Organizational Skills: Strong organizational abilities with attention to detail and the capability to follow through on tasks.

Technical Proficiency: Understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.

Software Experience: Proficiency with Microsoft Office applications and Google Workspace.

Networking Knowledge: Comprehension of networking protocols and concepts such as TCP/IP addressing and VLANs.

OS Deployment: Familiarity with network-based PC operating system deployment.

Adaptability: Ability to work and adapt in a dynamic, evolving-priority environment.

Process Adherence: Ability to follow processes and protocols.

Time Management: Ability to meet deadlines and manage multiple tasks simultaneously.

Software Tools: Ability to learn and utilize software tools/applications (e.g., asset tracking and ticketing systems).

Requirements

Working Conditions and Requirements:

Office Environment: Working conditions are typical for an office setting, with frequent visits to educational institutions.

Transportation: Reliable transportation, a valid driver’s license, and valid vehicle insurance are necessary.

Travel: Local travel and occasional travel to other parts of Ohio.

Work Hours: May involve occasional evening and weekend work.

Physical Requirements: Must be able to lift and carry up to 50 lbs.